FAQ
Bookings, payment and cancellation
How do I book a stay at Esmeralda Praia Hotel?
Bookings can be made on our website, by phone and on WhatsApp at +55 (84) 4005-4005.
What payment methods does the hotel accept?
The hotel accepts the main payment methods, including credit card, debit card and Pix.
What is the cancellation and refund policy?
The hotel works with non-refundable rates. In case of cancellation, change or no-show, the full booking amount will be charged.
How does credit card payment validation work?
For security reasons, we do not accept third-party credit cards. Bookings made by credit card are only validated after the following documents are sent within 24 hours of booking confirmation (or immediately, for last-minute bookings): a clear photo of the card used for the booking, with the front showing the last 4 digits and the back without the security code; and an official photo ID of the cardholder. At check-in, the same card used for the booking and the cardholder's official ID must be presented at the front desk. Failure to provide these documents may result in automatic cancellation of the booking, refusal at check-in or a request for another form of payment.
Does the hotel offer day use?
We currently do not offer day use.
Check-in and check-out
What time is check-in?
Check-in starts at 3:00 PM.
What time is check-out?
Check-out must be completed by 12:00 noon. Late check-out can also be requested, subject to availability.
Does the hotel offer late check-out?
Yes, subject to availability. Late check-out is possible until 5:00 PM, with a charge of 50% of the current nightly rate. After that time, a full night is charged.
Can I stay on the hotel premises before check-in?
Yes. Guests may wait for check-in time at the front desk or in the hotel's common areas.
Do I need to show any documents at check-in?
A photo ID must be presented at check-in.
Facilities, amenities and security
Does the hotel have Wi-Fi? Is it free?
Yes. We offer free Wi-Fi in all rooms and common areas of the hotel.
Do the rooms have a safe?
Yes. Every room has a free electronic safe for storing valuables.
Does the hotel have parking?
Yes, we offer pay-by-the-hour parking to guests, subject to availability. The service does not include valet parking or insurance coverage for vehicles.
Does the hotel provide strollers?
Yes. Strollers can be requested at the front desk for an additional R$ 25,00 per day.
Are there hair dryers in the rooms?
Yes, every room has a small hair dryer.
Are there irons in the rooms?
We do not provide irons in the rooms, but our laundry offers washing and ironing for an additional fee.
Does the hotel provide beach towels?
Yes. Beach towels can be rented at the front desk for R$ 1,50 each.
What is the outlet voltage?
All outlets at the hotel are 220V, 60Hz.
Families and children
Do children pay the same rate as adults?
No. We accommodate 1 (one) child up to 12 free of charge in the double room category.
Does the hotel have a Kids Club?
Yes. The hotel has a Kids' area and an activities team that looks after the children. Children under 5 must be accompanied by a parent or guardian.
Can minors stay without their parents or guardians?
Minors under 18 may only stay without their parents or legal guardians if they present express authorization, as required by Brazil's Child and Adolescent Statute (ECA).
What are the pool hours?
The pool is open from 9:00 AM to 6:00 PM.
Is the pool heated?
No. The pool is not artificially heated, but the local climate keeps the water at a pleasant temperature for swimming all year round.
Food and drink
What are the hotel's meal times?
Breakfast: 6:30 to 10:00 AM. Lunch: 12:30 to 2:30 PM, and 12:30 to 3:00 PM on weekends. Happy Hour: 4:30 to 5:30 PM. Themed dinner: 7:30 to 10:00 PM.
What does half board include?
Half board includes breakfast, Happy Hour and themed dinner. Drinks are not included.
What is Esmeralda Inclusive?
Esmeralda Inclusive is the hotel's all-inclusive board plan. It includes breakfast, lunch, Happy Hour and dinner, plus an exclusive menu of food and drinks available to guests.
Does the hotel cater to guests with dietary restrictions?
Guests with food restrictions or allergies must let us know in advance using the Personalized Dietary Restrictions Form, available on the Dining page. We cannot guarantee specific menus that have not been requested and confirmed by the hotel beforehand, especially in cases of severe intolerances.
Is the hotel restaurant open to non-guests?
No. The hotel restaurant serves hotel guests only.
Location and transportation
Where is the hotel located?
Esmeralda Praia Hotel is on the seafront of Ponta Negra Beach in Natal, RN, at Rua Francisco Gurgel, 1160.
Is the hotel on the seafront?
Yes. Esmeralda Praia Hotel is just steps from Ponta Negra Beach, with direct access to the promenade.
Does the hotel offer a transfer service?
Esmeralda Praia Hotel does not run its own transfer service, but works with a trusted partner company. Contact: +55 (84) 99929-6977.
How far is Natal Airport from Esmeralda?
Natal International Airport, located in São Gonçalo do Amarante, in the Natal metropolitan area, is 33 km from Esmeralda Praia Hotel.
How can I get from the airport to the hotel?
There are companies offering transfer services at the airport. Guests can also choose a taxi, ride-hailing apps or a rental car.
Events and groups
Does the hotel have space for corporate or social events?
Yes. The hotel has its own facilities for corporate and social events, with rooms that adapt to different formats and group sizes. For quotes and availability, contact our events sales team at +55 (84) 4005-4005.
Hotel policies
Is smoking allowed at the hotel?
Smoking is strictly prohibited at the hotel, in rooms and in all common areas. Violations are subject to a fine of R$ 250,00.
Is the hotel pet friendly?
We are currently not pet friendly. Pets are not allowed on the hotel premises.
Is the hotel accessible for people with disabilities or reduced mobility?
Yes. The hotel has access ramps, elevators and accessible bathrooms in its common areas. For specific needs, we recommend contacting the front desk in advance to confirm the most suitable room.
What room categories does the hotel offer?
The hotel offers the Standard, Standard Família, Luxo, Deluxe and Executive categories.
Can I receive visitors in my room?
No. People who are not staying at the hotel are not allowed inside the rooms. Visitors must be received in, and remain only in, the hotel's common areas.
Didn't find the answer to your question?
Located on the seafront
Rua Francisco Gurgel, 1160
- Ponta Negra, Natal-RN - Brazil.
Contact us
Reservations:
+55 (84) 4005-4005
Reservas@esmeraldapraiahotel.com.br
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